Frequently Asked Questions
Is there parking at the venue?
Unfortunately, we do not have a car park. We can reserve Blue Badge parking spaces, although these are strictly limited due to the small size of our residents’ car park – please call the office on 01749 988111 ext 200 to enquire. For all other visitors, see HERE for parking maps of Wells.
I’ve booked a Blue Badge parking space. How do I access your car park?
You will need the Sat Nav code BA5 2RA in order to access the car park. This takes you to the Market Square. Drive through the archway with blue signs either side, at the top of the Market Square, from where the Palace drawbridge is ahead of you. The car park is past the drawbridge, on your left – you will need to take down the chain marked ‘private’ to access it.
Is my dog welcome at the Palace?
Yes! We welcome dogs in the grounds as long as they’re kept on a lead at all times. With the exception of guide and hearing dogs, dogs are not allowed inside the Palace Buildings or Chapel. There are water bowls provided at the Bishop’s Table Cafe where there is also outside seating. Please remember to pick up after your dog – the nearest public bins are situated on Moat Walk.
Can we picnic in the grounds?
Yes! You may picnic wherever you’d like to within the grounds. There are picnic tables in the Arboretum and you can also use the Undercroft terrace area.
Is there a smoking area?
No – smoking is not permitted anywhere on site. Staff and volunteers have been asked to notify visitors of this – so please do not be offended if you are approached about this within the grounds.
Can I bring my bike or scooter into the grounds?
Scooters and bikes are allowed in the free area of the Palace, but not in the Gardens or Palace Buildings. Bike racks are available at the main entrance for cyclists and you are welcome to leave your scooters at the Ticket Gate.
Is The Bishop’s Palace part of the National Trust or English Heritage?
The Bishop’s Palace is managed by The Palace Trust, an independent charitable organisation that is not affiliated to either the National Trust or English Heritage. We are therefore reliant upon our visitors and donations to ensure that the Palace is conserved for future generations to experience and enjoy. You can support us by becoming a Member.
Where can I take photographs at the Palace?
We do ask visitors to refrain from taking flash photography inside the Palace Buildings because bright light can have a detrimental effect on the historic objects in the collection. You are very welcome to take photographs in the Gardens.
Is The Bishop’s Palace available as a location for filming and photography?
The Bishop’s Palace is available for hire for filming and photography and has been the setting for a number of very successful projects in recent years. Please contact the Office on 01749 988 111 for further information.
Can we visit The Bishop’s Table without paying an entrance fee?
Yes! The Bishop’s Table is located within our free area and therefore you are more than welcome to visit both our Shop and The Bishop’s Table without paying an entrance fee. However we would very much encourage you to visit the Palace & Gardens and discover the origins of the City of Wells.
What kind of food does the cafe serve?
The Bishop’s Table serves a range of hot and cold meals. The food is seasonal and so changes often but you can expect to find a selection of fresh sandwiches, light bites such as Wells Rarebit, chips and salad. Children’s portions are also available. See here for our menus
What are the benefits of Membership of The Bishop’s Palace?
Please follow the link for full details on all the benefits of annual membership.
Is there a discount for carers or people with additional needs
Essential Carers are free. Please ask at the Shop for further details. Please follow the link for information on accessibility.
Is there a discount for RHS Members?
Entry is free most Fridays to RHS members with starred cards (*). For further details please refer to your RHS handbook/magazine or check online. This may not apply on certain event days.
Is admission free to HHA members?
Yes – please show your card at the Shop. This may not apply on certain event days.
Are there any days on which my discount card cannot be used?
On certain (but not all) event days, discount cards are not valid. Please see THIS PAGE for details. This does not apply to Palace Membership cards
Lost property procedure
The Bishop’s Palace aims to collect, store and return items of property that are lost by visitors and guests in the Palace & Gardens. Please email [email protected] or call us on 01749 988 111 if you have lost something at the Palace.