Frequently Asked Questions


Is my dog welcome at the Palace?

Yes! We welcome dogs in the grounds as long as they’re kept on a lead at all times. With the exception of guide and hearing dogs, dogs are not allowed inside the Palace Buildings or Chapel. There are water bowls provided at the Bishop’s Table Cafe where there is also outside seating. Please remember to pick up after your dog - the nearest public bins are situated on Moat Walk.

Can we picnic in the grounds?

Yes! You may picnic wherever you’d like to within the grounds. There are picnic tables near the Visitor Reception and in the Arboretum.

Can I bring my bike or scooter into the grounds?

Scooters and bikes are allowed in the free area of the Palace, but not in the Gardens or Palace Buildings. Bike racks are available at the main entrance for cyclists and you are welcome to leave your scooters at the Ticket Gate.

Is The Bishop’s Palace part of the National Trust or English Heritage?

The Bishop’s Palace is managed by The Palace Trust, an independent charitable organisation that is not affiliated to either the National Trust or English Heritage. We are therefore reliant upon our visitors and donations to ensure that the  Palace is conserved for future generations to experience and enjoy. You can support us by becoming a Member.

Where can I take photographs at the Palace?

We do ask visitors to refrain from taking flash photography inside the Palace Buildings because bright light can have a detrimental effect on the historic objects in the collection. You are very welcome to take photographs in the Gardens.

Is The Bishop’s Palace available as a location for filming and photography?

The Bishop’s Palace is available for hire for filming and photography and has been the setting for a number of very successful projects in recent years. Please contact the Office on 01749 988 111 for further information.

Can we visit The Bishop’s Table without paying an entrance fee?

Yes! The Bishop’s Table is located within our free area and therefore you are more than welcome to visit both our Shop and The Bishop’s Table without paying an entrance fee. However we would very much encourage you to visit the Palace & Gardens and discover the origins of the City of Wells.

What kind of food does the cafe serve?

The Bishop’s Table serves a range of hot and cold meals. The food is seasonal and so changes often but you can expect to find a selection of fresh sandwiches, light bites such as Wells Rarebit, chips and salad.  Children’s portions are also available. Get a downloadable menu

What are the benefits of Membership of The Bishop’s Palace?

Please follow the link for full details on all the benefits of annual membership.

Is there a discount for carers or people with additional needs?

Yes, please ask at the Shop for further details. Please follow the link for information on accessibility.

Is there a discount for RHS Members?

At certain times of the year we offer free entry to the Palace & Gardens for RHS Members. For further details please refer to your RHS handbook/magazine or check online

Lost property procedure

The Bishop’s Palace aims to collect, store and return items of property that are lost by visitors and guests in the Palace & Gardens. Please email info@bishopspalace.org.uk or call us on 01749 988 111 if you have lost something at the Palace.