Frequently Asked Questions – The Illuminated Palace
What is The Illuminated Palace?
The Illuminated Palace is a magical after-dark Christmas experience at The Bishop's Palace, featuring spectacular light installations throughout the Inner Gardens and Palace building. This year’s lights are themed around ‘The Twelve Days of Christmas’
When does The Illuminated Palace take place?
The Illuminated Palace runs from Tuesday 1 December – Sunday 3 January (excluding 23, 24, 25, 31 Dec).
Do I need to book in advance?
Yes. We strongly recommend booking tickets online in advance as popular dates and times can sell out.
Can I buy tickets on the day?
Subject to availability, tickets will be available on the day. However, advance booking is recommended to guarantee entry.
Can I buy a group ticket?
Group tickets are available for parties of 10 or more. Please contact us to arrange a group booking by emailing [email protected]
Do you do a ticket for carers?
Yes, we do offer a complimentary carer’s ticket. To apply for a carer’s ticket, please email [email protected] with proof of eligibility.
How long does the experience take?
Most visitors spend around 1 hour enjoying the trail, although you are welcome to explore at your own pace.
When can I arrive?
Please arrive within an hour of your session start-time.
Can I arrive early?
Please aim to arrive no more than 15 minutes before your booked entry time to help us manage visitor flow and provide the best experience for everyone.
What happens if I arrive late?
We can normally accommodate late arrivals, allowing you in during the next slot.
How long can I stay?
Once you have arrived, you are welcome to stay for as long as you like until we close (7pm for off-peak evenings; 8pm for peak evenings).
Is there any music?
There is recorded music throughout the Illuminated Palace. On selected peak dates, there will also be live music from local musicians. Please see the booking page for more details.
Is the event suitable for children?
Absolutely. The Illuminated Palace is designed to be enjoyed by visitors of all ages and is a wonderful family experience.
Is the trail accessible?
Much of the route is accessible for wheelchair users and visitors with limited mobility. However, some paths may be uneven due to the historic nature of the site. There is a lift inside the Palace to access the first floor.
Can I bring a wheelchair or mobility scooter?
Yes. Wheelchairs and mobility scooters are welcome.
Are assistance dogs allowed?
Yes. Assistance dogs are welcome throughout the event.
Can I bring my dog?
Yes, dogs are welcome in the Gardens. However, only registered assistance dogs are permitted in the Palace building.
What should I wear?
The event takes place outdoors, so we recommend dressing warmly and wearing suitable footwear for walking on garden paths. Waterproof clothing is advisable in wet weather.
Does the event go ahead in bad weather?
The Illuminated Palace takes place in most weather conditions. Please dress appropriately for the forecast. In the event of severe weather that may affect visitor safety, customers will be contacted directly regarding any changes.
Is there parking available?
We have limited Blue Badge parking onsite which must be booked in advance by emailing [email protected]
General parking is available nearby within Wells city centre. We encourage visitors to use public car parks and allow plenty of time before their timed entry slot. For more details see here: Map & Directions < The Bishop's Palace
Are refreshments available?
Yes. A range of festive food and drink options will be available during the event. The Horsebox and Apple Store, located in the East Garden, will be open during peak dates, serving festive treats and seasonal drinks. The Undercroft will also be open, serving mulled wine, mince pies and warming festive treats. Between 4pm and 6pm, festive afternoon teas will be available from The Bishop’s Table café. During off-peak dates, The Horsebox and Apple Store will be open, serving festive treats and seasonal drinks.
Are toilets available?
Yes. Toilet facilities, including accessible toilets, are available on site. These are located next to the Ticket Office on arrival and in the Palace building (half way along the trail).
Can I take photographs?
Yes, photography for personal use is encouraged. The Illuminated Palace provides many fantastic photo opportunities. Please be considerate of other visitors when taking photographs.
Can I use a drone?
No. Drones are not permitted without prior written permission.
Are pushchairs permitted?
Yes. Pushchairs are welcome, although some areas may have uneven surfaces. Visitors with young children should take extra care on garden paths.
Will there be flashing lights?
Some installations may feature flashing or moving lights. Visitors with photosensitive epilepsy or sensitivity to lighting effects should contact us for further information before booking.
Can I leave and re-enter?
Entry tickets are valid for one admission only. Re-entry is not permitted unless authorised by event staff.
Are tickets refundable?
Tickets are non-refundable except in the event of cancellation by The Bishop's Palace.
Who can I contact if I have a question?
If you have any questions before your visit, please contact The Bishop's Palace team via our website or by emailing [email protected].
A Magical Winter Experience
Whether you're visiting with family, friends, or as a couple, The Illuminated Palace offers a unique opportunity to experience the beauty of The Bishop's Palace after dark, surrounded by stunning light displays and festive atmosphere. We look forward to welcoming you.
